{"id":623,"date":"2025-05-12T19:13:22","date_gmt":"2025-05-12T19:13:22","guid":{"rendered":"https:\/\/raphaelbrien.com\/about-us\/faq\/"},"modified":"2025-10-23T17:48:17","modified_gmt":"2025-10-23T17:48:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

\n\t\t\tFrequently asked questions\t<\/h1>\n\t

Look at our frequently asked questions to easily find your answers. If you can’t find it, contact us!<\/p>\n\t\t\t\t\tI’m looking for something that isn’t listed in your services, can I still ask you for a quote?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Yes, you can! Our list of services is non-exhaustive. Call us or send us a request via the contact form. We’ll be happy to discuss your project with you.<\/p>\n\t\t\t\t\tI’m a brand new company looking for specialists to do some work in my store. Can I contact you?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Absolutely! We offer a wide range of installation services.<\/p>\n\t\t\t\t\tI’ve got a project but no inspiration, can you help me?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Yes! Our team is full of creative people ready to help you develop your concept. Moodboard, visual identity, art direction, technical direction, 2D\/3D sketches… we’re here for you! Moodboard, visual identity, art direction, technical direction, 2D\/3D sketches… we’re here for you!<\/p>\n\t\t\t\t\tI’ve just booked a specialized workforce but the dates have changed. Is it possible to make adjustments afterwards?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Of course it is! Our policy is simple: you have up to 48 hours before the start of the shift to cancel\/reschedule. If you cancel less than 48 hours in advance, you will be charged a call 4 per technician. However, if you cancel less than 24 hours in advance, the entire shift will be billed. <\/p>\n\t\t\t\t\tI would like to request a quote, but I don’t have all the information yet. Can I still contact you? <\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Absolutely, we will start to estimate your project making sure to leave some leeway if the missing information involves possible costs. <\/p>\n\t\t\t\t\tI’m in need of one of your services but I’m outside the Greater Montreal area. What are the costs involved?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

When our team leaves the Montreal area for one of your projects, please include travel expenses in your overall budget: transportation, hotel and per diem.<\/p>\n\t\t\t\t\t I have equipment that needs to be inspected and possibly replaced. Can I entrust you with the whole project?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Yes, our team is certified to inspect acrobatic equipment, harnesses and stepladders\/ ladders. We will be happy to assist you with these procedures, as well as the seal of approval from an engineer.<\/p>\n\t\t\t\t\tDo you offer after-sales service and\/ or insurances?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

We always make sure to deliver a flawless project when we leave the premises, but we will be happy to come back if you need us. Contact us to find out more about our terms and conditions.<\/p>\n\t\t\t\t\tI need to print my visual in large-format, do you offer this service?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

We are print brokers, which means we can find you the supplier that best suits your needs. We will also make sure all your files meet all the requirements to avoid any unnecessary delays.<\/p>\n\t\t\t\t\tI would like to apply to work with you, is it possible?<\/a>\n\t\t\t\t\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\t\t\t

Yes! Of course! Get your resume ready and click here<\/u><\/a>!<\/p>\n\n","protected":false},"excerpt":{"rendered":"

Frequently asked questions Look at our frequently asked questions to easily find your answers. If you can’t find it, contact […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":620,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-623","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ<\/title>\n<meta name=\"description\" content=\"You have a question? Check out our FAQ, your answer might be there!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"You have a question? Check out our FAQ, your answer might be there!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"raphaelbrien.com\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-23T17:48:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/\",\"url\":\"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/\",\"name\":\"FAQ\",\"isPartOf\":{\"@id\":\"https:\/\/raphaelbrien.com\/#website\"},\"datePublished\":\"2025-05-12T19:13:22+00:00\",\"dateModified\":\"2025-10-23T17:48:17+00:00\",\"description\":\"You have a question? Check out our FAQ, your answer might be there!\",\"breadcrumb\":{\"@id\":\"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/raphaelbrien.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"About us\",\"item\":\"https:\/\/raphaelbrien.com\/en\/about-us\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/raphaelbrien.com\/#website\",\"url\":\"https:\/\/raphaelbrien.com\/\",\"name\":\"raphaelbrien.com\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/raphaelbrien.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ","description":"You have a question? Check out our FAQ, your answer might be there!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ","og_description":"You have a question? Check out our FAQ, your answer might be there!","og_url":"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/","og_site_name":"raphaelbrien.com","article_modified_time":"2025-10-23T17:48:17+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/","url":"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/","name":"FAQ","isPartOf":{"@id":"https:\/\/raphaelbrien.com\/#website"},"datePublished":"2025-05-12T19:13:22+00:00","dateModified":"2025-10-23T17:48:17+00:00","description":"You have a question? Check out our FAQ, your answer might be there!","breadcrumb":{"@id":"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/raphaelbrien.com\/en\/about-us\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/raphaelbrien.com\/en\/about-us\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/raphaelbrien.com\/en\/"},{"@type":"ListItem","position":2,"name":"About us","item":"https:\/\/raphaelbrien.com\/en\/about-us\/"},{"@type":"ListItem","position":3,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/raphaelbrien.com\/#website","url":"https:\/\/raphaelbrien.com\/","name":"raphaelbrien.com","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/raphaelbrien.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/raphaelbrien.com\/en\/wp-json\/wp\/v2\/pages\/623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/raphaelbrien.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/raphaelbrien.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/raphaelbrien.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/raphaelbrien.com\/en\/wp-json\/wp\/v2\/comments?post=623"}],"version-history":[{"count":5,"href":"https:\/\/raphaelbrien.com\/en\/wp-json\/wp\/v2\/pages\/623\/revisions"}],"predecessor-version":[{"id":797,"href":"https:\/\/raphaelbrien.com\/en\/wp-json\/wp\/v2\/pages\/623\/revisions\/797"}],"up":[{"embeddable":true,"href":"https:\/\/raphaelbrien.com\/en\/wp-json\/wp\/v2\/pages\/620"}],"wp:attachment":[{"href":"https:\/\/raphaelbrien.com\/en\/wp-json\/wp\/v2\/media?parent=623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}